Shipping & Exchanges
SHIPPING
We offer FREE SHIPPING on all orders over $100!
Orders under $100 will be charged $8 standard shipping.
We ship via USPS unless otherwise specified at checkout.
In store pick-up is available - choose the in-store pick-up option at checkout and you'll receive an email once your oder is ready for pick-up. We do our best to get all orders placed prior to 1pm shipped the same day.
We offer free local delivery within a 5 mile radius of the store. Please allow 48-72 hours for delivery. Please remember this is a free service and we are a small business and we always do our best to get your purchases to you as quickly as possible. Should you need your purchase by a certain time/day, please call the shop to see if this can be done!
Should you have any special circumstances that require expedited shipping or any special instructions, please don't hesitate to reach out! Email us at orders@shopduckduckgoose.com or call the shop, 803-451-0014 and we'll see what we can do!
ORDER AND SHIPPING CONFIRMATION
You will receive an email confirmation once your order has been successfully placed and another when your order has shipped. The shipping confirmation will include your order number, tracking number and ship date. When receiving your order confirmation please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders that are returned to us because of address error will not be shipped back until the customer corrects their address and pays for additional shipping costs.
LOST/STOLEN PACKAGES
Currently we ship via USPS and UPS. We are not responsible for any items that go missing during transit or are misplaced upon delivery. Once your package leaves the shop, we are no longer responsible should it get lost. If you'd like a signature confirmation, shipping insurance or alternate expedited shipping methods, please email orders@duckduckgoose.com at the time of your order or call the shop.
ORDER CANCELLATION
We cannot guarantee any cancellations or changes once your order has been placed. Orders that have already shipped cannot be cancelled or modified.
EXCHANGES/RETURNS
Duck Duck Goose accepts returns of unworn, unwashed, undamaged or defective merchandise. Tags must be attached. Returns accepted within 10 days after purchase will be refunded in the form of the original payment. Returns accepted after the 10-day period will be issued a store credit in the amount of the current selling price. All sale items and seasonal merchandise are FINAL SALE - no exceptions! After April 1, all Easter merchandise is considered final sale. After November 1, all Christmas merchandise is considered final sale.
Should you need a different size, we will happily exchange any unworn and unwashed merchandise. Tags must be attached.
Please email us at orders@shopduckduckgoose.com for return instructions. Prepaid return labels are not provided. Should you need us to provide a label for return shipment, we will deduct $8 from your refund once the return is received.
Please allow 5-7 business days to process your return once we receive it.
We do not offer price adjustments or price matching.
PRE-ORDERS
Pre-Order items are FINAL SALE. Orders containing Pre-Order items ship COMPLETE. Should you need part of the order sooner than the Pre-Order item is scheduled to arrive, please place two separate orders.
We do our very best to communicate all estimated ship dates provided from the manufacturer in the description of the product. We are not responsible for delays from the manufacturer.
MONOGRAM/PERSONALIZED ORDERS
All personalized items are FINAL SALE due to their custom nature. Please allow 1-2 weeks for all personalized items.
SALES TAX
We are not required to collect sales tax on any orders shipping outside of South Carolina. For all orders shipping within South Carolina, the local sales tax will apply according to the shipment destination.
PAYMENT METHODS
At this time we accept Visa, Mastercard, American Express and PayPal.
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